Refund Policy
At Techsol Global, customer satisfaction is our priority. We strive to deliver high-quality creative, publishing, and digital services while maintaining a fair and transparent refund process. By purchasing our services, you agree to the terms outlined below.
1. Refund Eligibility
Refund requests must be submitted within 30 calendar days of the original payment date.
A refund may be considered if:
- Work has not yet started.
- No concepts, drafts, or deliverables have been shared.
- The requested service cannot reasonably be completed.
- A mutually acceptable solution cannot be reached after reasonable communication.
All refund requests are reviewed individually based on the project's progress and supporting documentation.
2. Non-Refundable Situations
Refunds generally will not be granted if:
- Work has already commenced.
- Initial drafts, concepts, or deliverables have been provided.
- A milestone or final deliverable has been approved.
- Project delays resulted from a lack of communication or required materials from the client.
- The refund request is submitted more than 30 days after payment.
- The request is based solely on a change of mind or business direction.
3. Partial Refunds
If a project is cancelled after work has begun but before completion, Techsol Global may, at its discretion, approve a partial refund.
The approved amount will depend on:
- Work completed
- Time invested
- Resources allocated
- Approved project milestones
4. Revisions Before Refunds
Whenever possible, we aim to resolve concerns through revisions included within the selected service package.
Revision requests must remain within the original agreed project scope.
Additional revisions or changes outside the agreed scope may require additional fees.
5. Custom Projects
Projects completed under custom quotations or enterprise agreements may be subject to separate refund terms outlined within the signed proposal or agreement.
Where applicable, those terms will take precedence.
6. Chargebacks & Payment Disputes
If you have concerns regarding your project, please contact us before initiating a payment dispute or chargeback.
Unauthorized chargebacks may result in:
- Temporary suspension of services
- Project cancellation
- Submission of project records and communication history to the payment provider during dispute resolution
7. Refund Processing
Approved refunds are generally processed within 7–10 business days.
Actual processing times may vary depending on your payment provider or financial institution.
8. Contact Us
For refund-related inquiries, please contact:
Techsol Global
support@techsolglobal.org
Related: Terms & Conditions
